{"id":23088,"date":"2026-10-28T17:04:31","date_gmt":"2026-10-28T09:04:31","guid":{"rendered":"https:\/\/www.mydigital.gov.my\/?p=23088"},"modified":"2026-10-28T17:24:23","modified_gmt":"2026-10-28T09:24:23","slug":"request-for-quotation-rfq-provision-of-platform-maintenance-support-and-enhancements-services","status":"publish","type":"post","link":"https:\/\/www.mydigital.gov.my\/bm\/request-for-quotation-rfq-provision-of-platform-maintenance-support-and-enhancements-services\/","title":{"rendered":"Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"23088\" class=\"elementor elementor-23088\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8491b67 main-page-title e-flex e-con-boxed e-con e-parent\" data-id=\"8491b67\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d25183c e-con-full e-flex e-con e-child\" data-id=\"d25183c\" data-element_type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94d3daa elementor-widget elementor-widget-ld_particles\" data-id=\"94d3daa\" data-element_type=\"widget\" data-widget_type=\"ld_particles.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"ld-particles-container pos-rel w-100   lqd-particle-618b615377878\">\n\t\t\t<div class=\"ld-particles-inner lqd-overlay pointer-events-none\" id=\"lqd-particle-618b615377878\" data-particles=\"true\" data-particles-options='{\"particles\":{\"number\":{\"value\":25},\"color\":{\"value\":[\"#FDA44C\",\"#604CFD\",\"#0FBBB4\",\"#F85976\"]},\"shape\":{\"type\":[\"circle\"]},\"opacity\":{\"value\":1},\"size\":{\"value\":4},\"move\":{\"enable\":true,\"direction\":\"none\",\"out_mode\":\"bounce\"}},\"interactivity\":[],\"retina_detect\":true}'><\/div>\t\n\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-258d476 e-con-full e-flex e-con e-child\" data-id=\"258d476\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-395d84f elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"395d84f\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6aebea914cf16\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h2 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h2\"  > Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services<\/h2>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e738ba7 page-breadcrumb e-flex e-con-boxed e-con e-parent\" data-id=\"e738ba7\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77c5c9a page-breadcrumb e-flex e-con-boxed e-con e-child\" data-id=\"77c5c9a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49f5faa elementor-widget elementor-widget-ld_breadcrumb\" data-id=\"49f5faa\" data-element_type=\"widget\" data-widget_type=\"ld_breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"lqd-breadcrumb-wrapper\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumbs\"><ol class=\"breadcrumb reset-ul inline-nav inline-ul comma-sep-li\"><li class=\"breadcrumb-item active\"><a href=\"https:\/\/www.mydigital.gov.my\/bm\" rel=\"home\"><span>Laman Utama<\/span><\/a><\/li><\/ol><\/nav><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-271445b e-flex e-con-boxed e-con e-parent\" data-id=\"271445b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0ebec2c e-con-full e-flex e-con e-child\" data-id=\"0ebec2c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-032d559 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"032d559\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6aebea914f35b\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  > <b>Procurement Notice<\/b>  \n<\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-976e8d0 elementor-widget elementor-widget-hub_fancy_heading\" data-id=\"976e8d0\" data-element_type=\"widget\" data-widget_type=\"hub_fancy_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div id=\"ld-fancy-heading-6aebea914f8cc\" class=\"ld-fancy-heading pos-rel\">\n\t\t\t<h4 class=\"ld-fh-element d-inline-block pos-rel  elementor-heading-title lqd-highlight-classic lqd-highlight-grow-left h4\"  > Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services<\/h4>\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc6dbb5 content-style e-flex e-con-boxed e-con e-parent\" data-id=\"fc6dbb5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5109325 e-con-full e-flex e-con e-child\" data-id=\"5109325\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-093f701 e-flex e-con-boxed e-con e-child\" data-id=\"093f701\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-874fd7d elementor-widget elementor-widget-text-editor\" data-id=\"874fd7d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Introduction:<\/strong><\/p><p>MyDIGITAL Corporation is seeking proposals from experienced and qualified technology service providers to deliver platform operations, technical maintenance, quality assurance, and planned change requests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e30f8e elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"4e30f8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Event Overview<\/strong><\/p><ul><li>Event: Smart Nation 2026<\/li><li>Date: 17\u201319 November 2026<\/li><li>Venue: Malaysia International Trade and Exhibition Centre (MITEC), Kuala Lumpur<\/li><li>Key components: AI Nation Showcase, Rakyat Digital Showcase, Learn-a-Thon and Digital Summit<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8d5ddb elementor-widget elementor-widget-text-editor\" data-id=\"f8d5ddb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Summary Scope of Work:<\/strong><\/p><p>The appointed service provider will provide the following services:<\/p><ol><li>Base platform operations and maintenance: Comprehensive and continuous 24\/7 DevOps, server health monitoring, infrastructure scaling, database support, security patching, vulnerability remediation, dependencies updates within 48 hours of critical CVE releases, MyDigital ID endpoint maintenance, Tier-2 and Tier-3 technical support for platform helpdesk escalations, bug fixes, regression remediation, database backups, quality assurance, and performance management.<\/li><li>Planned platform enhancements: AI support bot rollout; Digital Literacy Hub and Digital Skills Hub enhancements such as AIUR Phase 2, digital tools rating, skills gap assessment integration and self-upload certificate features; digital passport integration with partner, UI\/UX refinement, enterprise or business registration process flows, email blast campaigns and administrative dashboard UI upgrades and visualizer.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7bb77e elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"a7bb77e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Key Event Requirements<\/strong><\/p><ol><li><strong>AI Nation Showcase<\/strong><ul><li>The EO shall develop an enhanced and refreshed showcase concept, taking reference from the AI Nation Showcase held in conjunction with the AI Malaysia Launch in July 2026. The showcase shall present a cohesive storyline connecting Malaysia\u2019s digitalisation journey, the Malaysia Digital Economy Blueprint (MDEB), Malaysia Digital 2030 (MD2030) and the aspiration towards an AI Nation by 2030.<\/li><li>The proposed experience should, among others, address:<ul><li>Malaysia\u2019s journey from analogue to digital;<\/li><li>The three implementation phases of the MDEB;<\/li><li>MD2030\u2019s national ambitions and key performance indicators;<\/li><li>The transition from digitalisation and connectivity towards data, intelligence and AI; and<\/li><li>The impact of AI on people and society, businesses, government, talent, innovation and responsible AI<br \/>adoption.<\/li><\/ul><\/li><\/ul><\/li><li><strong>Dedicated Rakyat Digital Showcase<\/strong><ul><li>The EO shall design, develop and manage a dedicated <strong>Rakyat Digital Showcase<\/strong> as an integral component of the <strong>AI Nation Journey<\/strong>, creating a seamless visitor experience that increases public awareness, understanding and adoption of the Government\u2019s free digital learning platform.<\/li><li>The Showcase shall be designed to complement and enhance the overall <strong>AI Nation Journey<\/strong>, with an engaging and interactive visitor flow that demonstrates how members of the public can access, learn and benefit from digital and AI-related knowledge through the platform.<\/li><li>The EO shall propose the overall <strong>concept, spatial layout, visitor journey, interactive elements, branding, technical requirements and supporting infrastructure<\/strong> to ensure the Rakyat Digital Showcase is effectively integrated into the broader AI Nation Showcase experience.<ul><li>Provide simple, visual and accessible communication suitable for visitors of all ages and levels of digital literacy;<\/li><li>Propose interactive learning experiences, demonstrations, quizzes, gamification and other engagement activities;<\/li><li>Create a visitor journey that encourages visitors to discover, experience, understand, register and start learning;<\/li><li>Facilitate seamless on-site registration through QR codes, assisted registration counters or other suitable mechanisms; and<\/li><li>Propose mechanisms to measure visitor participation, engagement and registration performance.<\/li><\/ul><\/li><\/ul><\/li><li><strong>Learn-a-Thon<\/strong><ul><li>The EO shall manage the physical, logistical and operational requirements of a high-scale Learn-a Thon. <strong><strong>The programme content, curriculum, learning materials, programme structure and overall programme management shall be developed and managed by the appointed Learn-a Thon programme partner.<\/strong><\/strong><p>\u00a0<\/p><ul><li>Venue setup, layout, workstations, registration and activity areas;<\/li><li>AV, IT, Wi-Fi, connectivity, power supply and technical support;<\/li><li>Participant registration, attendance tracking, participant kits and materials;<\/li><li>Facilitator and mentor logistics;<\/li><li>Programme operations, participant movement and activity transitions;<\/li><li>Branding, signage, safety, accessibility, child safeguarding and contingency arrangements;<\/li><li>Photography, videography, documentation, dismantling and post-event reporting; and<\/li><\/ul><\/li><\/ul><\/li><li><strong>Digital Summit<\/strong><ul><li>The EO shall provide the relevant event management services for the Digital Summit, including programme coordination, speaker and invitee management, protocol, production, registration, venue management, technical requirements, onsite operations and post event deliverables.<p>Notes: EO to propose event concept and related coordination. The event is subject to confirmation.<\/p><\/li><\/ul><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08d34fd elementor-widget elementor-widget-text-editor\" data-id=\"08d34fd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Eligibility Criteria that qualified vendors should have:<\/strong><\/p><ol><li>Valid business registration with Suruhanjaya Syarikat Malaysia (SSM) and relevant Ministry of Finance (MOF) codes under ICT software\/portal development.<\/li><li>Minimum three (3) years of corporate experience delivering enterprise web portals or public-sector digital platforms supporting \u2265500,000 registered users.<\/li><li>Proven architectural competence in implementing OpenID Connect (OIDC) \/ OAuth 2.0 identity federation and Single Sign-On (SSO).<\/li><li>No active litigation, debarment, or unresolved contractual breach records with the Government of Malaysia.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-065ce15 elementor-widget elementor-widget-text-editor\" data-id=\"065ce15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Registration of Interest and NDA Submission:<\/strong><\/p><ul><li>Interested organisations are invited to fill out the registration form at link [<a href=\"https:\/\/forms.gle\/iMkFVFJPU5Au5cTS7\">https:\/\/forms.gle\/iMkFVFJPU5Au5cTS7<\/a>] and submit the Non-Disclosure Agreement to the Procurement Secretariat at <strong>admin@mydigital.gov.my<\/strong> with the email subject: <strong>NDA for Platform Support &lt;company name&gt;<\/strong>.<\/li><li>Only organisations that complete registration and submit the NDA by the stated deadline will receive the RFQ document and be eligible to submit a proposal.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3f608 elementor-widget elementor-widget-text-editor\" data-id=\"4d3f608\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Deadlines:<\/strong><\/p><ul><li>Registration of Interest, Clarification Requests, and NDA Submission: By <strong>2 November 2026, 5:00 PM MYT.<\/strong><\/li><li>Proposal Submission Deadline: By <strong>11 November 2026, 12:00 PM MYT.<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31bd9c2 elementor-widget elementor-widget-text-editor\" data-id=\"31bd9c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Terms and Conditions:<\/strong><\/p><p>MyDIGITAL Corporation reserves the right to reject any or all registrations or proposals and to negotiate with any service provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a40cf7 e-flex e-con-boxed e-con e-parent\" data-id=\"0a40cf7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-797ff88 elementor-align-center elementor-widget elementor-widget-ld_button\" data-id=\"797ff88\" data-element_type=\"widget\" data-widget_type=\"ld_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.mydigital.gov.my\/bm\/announcement\/\"class=\"elementor-button btn btn-solid btn-icon-left btn-has-label\"\t\t\t>\n\t\t\t\t\t\t\t\t\t<span data-text=\"Go to Announcement\" class=\"btn-txt\">\n\t\t\t\t\t\tGo to Announcement\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"btn-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-angle-double-left\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services Home Procurement Notice Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services Introduction: MyDIGITAL Corporation is seeking proposals from experienced and qualified technology service providers to deliver platform operations, technical maintenance, quality assurance, and planned change requests. Event Overview Event: [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35],"tags":[],"class_list":["post-23088","post","type-post","status-publish","format-standard","hentry","category-announcement-2026"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services - MyDIGITAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mydigital.gov.my\/bm\/request-for-quotation-rfq-provision-of-platform-maintenance-support-and-enhancements-services\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services - MyDIGITAL\" \/>\n<meta property=\"og:description\" content=\"Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services Home Procurement Notice Request for Quotation (RFQ): Provision of Platform Maintenance, Support and Enhancements Services Introduction: MyDIGITAL Corporation is seeking proposals from experienced and qualified technology service providers to deliver platform operations, technical maintenance, quality assurance, and planned change requests. 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